Do I pay less if my balance decreases?

Yes, our fee structure means this can happen. Your fees are based on your balance and if it moves down – or, hopefully, up – enough, you’ll pay a lower or higher fee, if you enter a new fee range.

However, whatever your balance, the fee is low relative to that balance and low compared to what other KiwiSaver providers charge for the same balance.

How safe is my money with JUNO?

Your KiwiSaver investment will be looked after by experienced and qualified fund managers at Pie Funds Management. We’re a registered KiwiSaver provider helping to protect your savings and working hard to grow them.  

However, the money is not physically at Pie Funds. It’s held by a custodian who makes the investments on instruction from Pie Funds.

Can I switch my existing KiwiSaver account to JUNO?

Yes. Switching to JUNO is an easy online process and should only take a couple of minutes.

Once you’ve completed the online application, we manage the process of transferring your KiwiSaver balance across to JUNO. This can take up to 35 days.

Are you ready to switch? Click here

Make sure you know your IRD number and have a photo ID handy, such as your passport or driver’s licence. If you apply using a mobile, you can take a photo of your photo ID within the application process.

Why do fees differ between KiwiSaver providers?

Fees always reduce your return, so there must be a good reason to pay higher fees. The best reason is that you’re regularly getting great returns. But you might also be happy to pay higher fees because you’re getting top service.

It’s important to find out what you’re paying, and understand why you’re paying the fees you’re paying. It might be completely fair, or you may be getting ripped off!

What is KiwiSaver?

KiwiSaver is an investment scheme that helps you save for retirement, and can be used for buying your first home. It’s made up of contributions from your salary, your employer’s contributions, and government contributions – provided you’re contributing enough.

How does KiwiSaver work?

Your KiwiSaver account is an investment, maybe your first, and it usually starts when you get your first job. Then you can start contributing from your pay packet. After many years of saving, you’ll be able to use that money to help you live when you finish work.

Is KiwiSaver right for me?

Generally, yes. Everyone benefits from getting help to save for their retirement or buying their first home. And if you’re in KiwiSaver, your employer and the government also contribute to your account, giving your savings a boost. But not everyone has the same ability to put money into KiwiSaver, so read the section on how much you should put in.

How much should I put in?

The more you put into your KiwiSaver account, the faster your balance should
grow and the less you should need to rely on returns. But think about:

  • What can you afford to lose from your pay packet?
  • Does it make sense to pay off your debts first? Can you do both?
  • Will it work if that money isn’t accessible? Do you have enough money set
    aside that can be used in an emergency?

You can contribute 3%, 4%, or 8% of your pay. If you want to, you can also make extra deposits if you have spare cash.

I’ve heard about the Government $1,000 kick-start payment, will I qualify for this?

If you joined KiwiSaver before 2pm on 21 May 2015, the Government will have given you a tax-free $1,000 kick-start for your account.

New members are no longer eligible for the Government kick-start payment.

How can I join JUNO KiwiSaver?

Joining the JUNO KiwiSaver Scheme is an easy online process and should only take a couple of minutes.

If you’re a Kiwi or permanent resident and under 65, you can join, but you don’t have to sign up unless you want to.

Are you ready to join? Click here

Make sure you know your IRD number and have a photo ID, such as your passport or driver's licence on hand. If you apply using a mobile phone, you can take a photo of your photo ID within the application process.

What JUNO fund should I choose?

Choosing what fund to be in is an important decision and will affect how much money you’ll have in retirement.

  • The more time you have to invest, the better off you’re likely to be selecting a higher-risk fund.
  • But if you need your money sooner, or perhaps you’re not very comfortable with investing, you’re safer in a low-risk fund.

If you need help, check out our simple guide to funds.

How do I sign my kids up?

JUNO KiwiSaver has zero fees for kids under 18. This is a great way to set your children up for future success. See more here.

What do you need?

  • Your child's ID in the form of a passport, driver’s licence or birth certificate.
  • For children 16 or 17, one of their parent(s) or guardian(s) will also be required to complete the online application and verify their identity.
  • For children aged 15 and under, both their parents or guardians will be required to complete the online application and verify their identity.
  • Your child will also need to have an IRD number. Get an IRD number here

How do I withdraw money for my first home?

If you’ve been in KiwiSaver for three years and you’re buying your first home to live in (not rent out), you might be able to withdraw some of your money.

You may be able to withdraw the current value of your contributions, your employer’s contributions, return on investments, and any member tax credits. But you’ll need to leave a minimum balance of $1,000 in your account.

You’ll need to contact us directly by phone or email to discuss your situation before you make any home purchase.

You may also be able to get a KiwiSaver HomeStart grant.

For more information on the KiwiSaver HomeStart grant go to

I’ve forgotten my password to JUNO KiwiSaver

No worries. Go to our login page and click ‘Forgot password’. You’ll get an email with a link to update your password.

If you have any problems, feel free to contact us by phoning 0800 JUNO KS or go to

How do I change JUNO KiwiSaver funds?

If you’re a member of JUNO KiwiSaver, you can change the fund you’re in within the members area. Simply login and click ‘Change fund’ and follow the steps.

What is my JUNO investor number?

To find your JUNO investor number, log into JUNO and you’ll see your investor number next to your name. It will start JKS, followed by 5 digits, like this: JKS11111. Or call us on 0800 JUNO KS to find it out.

How much will I pay in fees?

The JUNO KiwiSaver Scheme has an industry-first fee structure. You’ll only pay one, low monthly fee based on your balance. No more hidden percentage fees eating away at your savings and KiwiSaver goals.

To learn more about our pricing compare it to what you currently might be paying, click here.

Are your funds ethically invested?

We take Environmental, Social and Governance factors into account when we invest. We don’t invest in companies involved in controversial weapons like cluster munitions; tobacco; firearms; gambling or nuclear explosive devices. We don’t, however, claim to be ‘ethical’. ‘Ethics’ are defined as personal beliefs and it’s very unlikely we could invest in line with all of our members’ ethics.

How can I get my IRD number?

You can find your IRD number

Or apply for an IRD number today.

What is my PIR rate?

You pay tax on the money you earn from your KiwiSaver investment. The IRD calls the tax rate you pay a ‘PIR’, which is short for ‘prescribed investor rate’.

If, in either of the previous two income tax years, your taxable income was $48,000 or less, your PIR is 10.5%.

If, in either of the previous two income tax years, your taxable income was between $48,001 and 70,000, your PIR is 17.5%.

If, in both of the two previous income years, your taxable income was $70,001 or more, your PIR is 28%.

You’re required to update your PIR rate, as it changes, with the IRD. To update your PIR, you can inform us, or inform the IRD directly.

For more information, please see the IRD website on PIR rates here.

If my balance increases from $24,999 to $25,000, my monthly fee triples. Why is that?

While the ‘step’ in fees might seem large, the overall fee remains low relative to your balance and low compared to what other KiwiSaver providers charge for the same balance.

We have more costs to pay when we’re looking after larger amounts of money, so we do have to charge more for larger balances. We’ve tried to make the ranges large enough that shifting up a fee level should take some time for most people.

We also think it’s important that our fee structure means you know exactly what you’ll be charged, and when, down to the month, for your JUNO KiwiSaver investment.  

How can I check my balance?

It’s a good idea to check your KiwiSaver account regularly, or at least once a year.

If you’re with JUNO KiwiSaver you can check your balance online by logging in. Our online members area allows you to track your balance, see performance, switch funds and make voluntary contributions on any device.

How do I change my contribution percentage?

You can change the amount you put into your KiwiSaver account easily, but only once every three months. Just let your employer know by completing the IRD KiwiSaver deduction form.

What is a Member Tax Credit (MTC)? And how do I get it?

You can receive an extra $521.43 a year from the government to go towards your KiwiSaver balance.

For every $1 you put in, the government gives you another 50 cents, up to a maximum of $521.43 a year. To get the government money, you need to put in at least $1,042.86 a year. That’s just over $20 a week!

To receive the MTC you must be over 18. You also need to be living in New Zealand, unless you’re a government employee, working as a volunteer for a charitable organisation, or your job meets one or more of the requirements of the Student Loan Scheme Act 2011.

The government will stop contributions for the MTC when you reach the age for NZ Super (currently 65).

What happens when I’m 65?

KiwiSaver is an investment to help fund your retirement, so you can withdraw your funds when you turn 65 or make regular automatic withdrawals from your account from that age.

You don’t have to take out your money when you turn 65. You can leave some, or all, of your balance invested. But you won’t get the government money. Your employer doesn’t have to pay either, but they might offer to. What’s important to remember is that your investment could keep growing from interest.

Your balance could be a lot of money, and funding your retirement is important – the money you have saved is a big part (or perhaps the only part) of your post-work income. So, you may want or need some help with what to do with your savings.

We’ll be in touch with you before you’re 65, to find out if you want any help.

Can I stop contributing to KiwiSaver?

Stopping contributions for a time is also easy, but remember, it will cut down how much you’ll have for retirement. You can put your contributions on hold for between three months and five years, if you really need to.

Over that time, you won’t get government or employer contributions. You can restart at any time by asking your employer to start putting the money into your KiwiSaver account again.

I have moved overseas permanently. Can I withdraw my KiwiSaver funds?

If you’ve moved overseas permanently (other than to Australia), after a year, you’re able to withdraw your money.

You may be able to withdraw your contributions, your employer’s contributions and the $1,000 kick-start (if you were eligible).

You won’t be able to withdraw any member tax credits.

You’ll need to give us a statutory declaration stating you have permanently emigrated from New Zealand, provide evidence that you have departed (for example, your passport records), and lived at an overseas address at some time during the year after your departure.

If you decide to return to New Zealand, you can re-join KiwiSaver if you’re eligible.

Contact us directly by phone or email to discuss your situation.

I moved to Australia permanently. Can I transfer my KiwiSaver funds?

If you’ve moved to Australia, you have the choice to either keep your KiwiSaver with a New Zealand provider or transfer your KiwiSaver to an Australian complying scheme regulated by the Australian Prudential Regulation Authority (APRA).

If you choose to transfer, you must transfer all of your KiwiSaver to Australia and you can do this at any time (there is no one-year stand-down).

You can transfer all of your savings in your KiwiSaver fund, including member tax credits and the $1,000 kick-start (if you were eligible).

Funds transferred to Australia are not eligible for a first-home purchase withdrawal.

You may not be able to access these funds until the New Zealand age of retirement.

If you choose to keep your KiwiSaver with a New Zealand provider, you won’t be eligible for the government member tax credits.

If you decide to return to New Zealand, you can re-join KiwiSaver, if you’re eligible.

Contact us directly by phone or email to discuss your situation.

I’ve owned a home before, can I still use my KiwiSaver to purchase my next home?

If you’ve owned a home before, in some circumstances you may still be eligible to withdraw your savings to buy your home. Housing New Zealand will need to determine that you’re in the same financial position as a first-home buyer. Contact them on 0508 935 266.